FDA DISCLAIMER, PRIVACY POLICY & TERMS OF SERVICE

Effective Date: March 2025 | Last Updated: 2026 | Send Me Herbs (Send Me Brands)

1. Customs, Tariffs & International Air Freight Dues Notice

International orders shipped from our farm in West Africa are subject to U.S. Customs duties, tariffs, and clearance fees required by federal law. The recipient is strictly responsible for all such charges, which are assessed independently by border authorities and collected directly by our air freight carrier (DHL) on behalf of U.S. Customs. These fees are completely separate from your Send Me Herbs store invoice.

• Carrier Fee Notification: DHL will send an official payment link via SMS text message to the mobile phone number provided during your checkout.
• Typical Duty Amount: Typical carrier import duties range between $20.00 – $27.00 USD and must be paid directly to DHL to release your package for domestic final delivery.
• Acceptance of Import Terms: By fulfilling your store invoice (in part or in full), you acknowledge, understand, and agree to pay these mandatory import clearance fees upon request by DHL. Failure or refusal to pay import duties may result in customs holds, package abandonment, or severe delivery delays.

Family Hardship Support: We understand life happens. If unexpected financial constraints arise regarding your shipment or duty timeline, please do not hesitate to call and speak directly with Dr. Laguda at (901) 586-2410 to discuss adjusting your payment schedule. Thank you for being awesome and part of the Send Me Family!

2. Payment Plans, Deferred Financing & Legal Binding Obligations

To ensure our ancestral herbal protocols remain accessible, Send Me Herbs offers customized payment plans under the following strict legal disclosures:

• Sole Discretion & Setup Requirement: Any and all payment plan arrangements are granted strictly at the sole discretion of Dr. Laguda. Financing options are available exclusively after speaking directly with Dr. Laguda or our authorized care team to establish a formal schedule.
• On-Time Repayment Responsibility: You are strictly responsible for executing all agreed-upon partial payments on or before their scheduled due dates. Late payments may incur late administrative penalties.
• Legal Intent & Binding Contract: Making any repayment (whether partial or full) legally confirms your explicit intent to fulfill the total contract value. Partial payment constitutes a legally binding commitment to pay the full remaining invoice balance.
• STRICTLY NON-REFUNDABLE FINANCING: All partial payments and installment deposits are 100% NON-REFUNDABLE. Because Send Me Herbs freshly prepares, packs, and dispatches your full botanical protocol via international air freight before your balance is fully paid off, our company absorbs the vast majority of upfront financial and logistical risk. This pay-as-you-go benefit allows you to receive, begin, and experience the protocol immediately. In exchange for this trust, you agree that all payments made toward a active or dispatched protocol are non-refundable under any circumstance.

3. Strict "All Sales Final" Refund & Return Policy

Send Me Herbs maintains a strict "ALL SALES FINAL" policy on all herbal blends, dry teas, liquid extractions, and protocol packages. Orders cannot be returned, exchanged, or refunded once processed.

Comprehensive Rationale for No Returns or Refunds:

1. Biological Safety & Hygiene Standards: Strict health regulations prohibit the re-sale or re-entry of dietary and herbal consumables once dispatched. Opened or unsealed herbal packages present severe biological contamination risks. Protecting our extended customer family requires total integrity of our supply chain.
2. Inbound & Outbound Customs Inspection Constraints: All packages cross international borders and undergo rigorous Agricultural and Border Security inspections both outbound from West Africa and inbound to the destination country. Re-entering returned organic matter across international borders triggers complex quarantine holds and regulatory re-inspection fees.
3. Made-to-Order Agrarian Harvesting: Every protocol bundle is non-mass-produced. Plant matter is hand-selected, freshly gathered, and prepared specifically for your order. Once plant matter is harvested and packaged, the agricultural resources are permanently committed.
4. Prohibitive International Return Logistics: Returning consumable parcels via international air freight back to West Africa requires lengthy transit times, complex export documentation, and carrier fees that physically exceed the original purchase value of the herbs themselves. It is literally more costly to return an open or transit-handled package than the product value itself.

4. Guaranteed Replacement & Shipping Damage Policy

While sales are final, we GUARANTEE that every customer receives their protocol in complete, undamaged condition. We will process a replacement package at NO EXTRA COST under the following conditions:

• Damaged or Mishandled Shipments: If your parcel arrives broken, damaged, or physically compromised, photographic proof of the damaged box and contents must be submitted to [email protected] within 48 hours of carrier delivery. Once verified, a replacement shipment will be dispatched within 1–3 business days.
• Lost or Misdelivered Packages: If carrier error or logistics mishaps result in a lost or misdelivered parcel, we will coordinate with DHL. Regardless of carrier investigation timelines, a replacement bundle will be processed immediately.
• Complimentary Replacement Gesture: To demonstrate our appreciation for your patience during transit issues, every approved replacement shipment includes a complimentary bonus gift as a token of gratitude.

5. Comprehensive Privacy Policy (CalOPPA, GDPR & CCPA Compliant)

Send Me Herbs respects your privacy and complies with the California Online Privacy Protection Act (CalOPPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

• Information We Collect: We collect personal data directly provided during purchase or consultation, including Name/Username, Phone Numbers, Email Addresses, Mailing Addresses, Billing Addresses, Payment Card Details (processed securely via PCI-compliant gateways), and Age verification.
• Communication & Newsletters: Users may opt-in to receive promotional emails, educational updates, and SMS notifications. You may opt out at any time via the unsubscribe link or by contacting us.
• Analytics & Tracking Technologies: We utilize digital tracking tools, including Google Analytics, Facebook Pixel, cookies, web beacons, local storage, and session tracking to measure site traffic, optimize user experience, and deliver targeted advertising/retargeting campaigns across third-party networks (e.g., Facebook Ads, Google Ads).
• Social Media Providers & Logins: Our platform integrates authentication services such as Facebook Login and Google Login to streamline user access.
• Minors Protection (COPPA): Our website, applications, and herbal protocols are strictly intended for adults and are NOT offered to children under the age of 13. We do not knowingly collect data from minors.
• Payment Processing: We accept one-time payments and recurring installment payments online using encrypted third-party payment processors.

6. Dietary Supplement & Medical Consultation Disclaimer

All content provided across this site—including botanical profiles, traditional West African usage histories, biological processing sections, and masterclasses—is for educational purposes only. It is not intended as medical advice or to replace a direct relationship with a licensed physician.

Always consult your physician prior to starting any herbal routine, especially if you are pregnant, nursing, taking prescription medications (such as blood thinners or anti-hypertensives), or managing a chronic medical condition.

7. Third-Party Platform Disclosures

This website is independently operated by Send Me Brands. This site is NOT part of the Facebook/Meta website, Facebook Inc., Google LLC, YouTube, TrafficJunky, or Rumble. Furthermore, this site is NOT endorsed by or affiliated with Meta or Google in any way. FACEBOOK and GOOGLE are registered trademarks of their respective corporate owners.

8. Official Contact Details

For legal inquiries, shipping support, custom payment plan consultations, or privacy inquiries, please reach out to our team:

• Email Support: [email protected]
• Direct Phone Line: (901) 586-2410
• Brand Parent: Send Me Brands / Send Me Cosmetics